Current US Connection Statuses

Popular US institutions

For Canadian institutions, click here.

For recent issues, click here.

Week of Oct 28, 2024

Name Default data provider Success rate for new connect attempts Success rate for daily syncs Notes
American Express Plaid 86% 97%  
Bank of America Plaid 88% 97%  
Capital One Plaid 86% 90%  
Charles Schwab Finicity 77% 98%  
Chase Plaid 84% 96%  
Citibank Finicity 70% 81%

Citi may have some issues connecting accounts or updating transactions. Try a manual refresh of the account if you are already connected.

Discover Finicity 74% 95%  
Fidelity Finicity 70% 95% Fidelity blocks updates and new connections from 9-5pm eastern.
MFA blocks connections if turned on.
Crypto accounts are not supported.
Finicity has updated their connection and refreshing accounts will now retrieve updated balances.
Fidelity MX 29% 61%  
Robinhood Plaid 85% 82% Holdings are not supported for accounts connected through Finicity.
Vanguard Plaid 73% 94% Vanguard blocks new connections and updates from 9-5pm eastern time. May display inverted transactions. There is an issue affecting Vanguard which causes valid transactions to be missing for cash management accounts from the data returned by Plaid's APIs.
Wells Fargo Finicity 79% 95%

Sets a limit on nightly refreshes, preventing timely updates. A force refresh should work. 

 

To see the current statuses of all institutions, log in to your Monarch account and search for the institution name in the "Add account" flow. You will see information about known issues and all available connection options in one place.

 

Recent updates

Issue Date

[RESOLVED] Bank of America experienced downtime impacting adding new accounts and updating existing accounts.

Oct 2, 2024

Plaid and Finicity have stopped supporting connections to Student Loan Servicers. Institutions that are no longer supported include:
- Aidvantage
- Edfinancial Services

- MOHELA
- Nelnet
Where available we have updated the default data provider for these institutions to another available connection.

August 27, 2024

 

 

Name Default data provider Date Update
American Express Personal Savings Plaid June 2024 The main American Express connection now supports savings accounts.
Discover Student Loans Plaid August 3, 2023 Connection is now available.
Fidelity Credit Cards Finicity June 2024 The main Fidelity connection now support credit card accounts.
USAA Finicity July 2024 USAA will be performing a series of data center maintenance on July 20, 21, 24, 27 & 28th, during the hours of 0000-0700 CST. During this time new connections may fail and existing accounts may not update.

 

Learn more about how to view your full financial life in one place with our Guide to Connecting Your Accounts.

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