Popular Canadian institutions
For more information on how data providers and connections work within Monarch, please check out our article Understanding Data Providers and Connections.
For US institutions, click here.
As of: Week of apr 7, 2025
| Name | Default data provider | Success rate for new connect attempts | Success rate for daily syncs | Notes |
| ATB Online - Personal | Plaid | 88% | 76% | |
| American Express (CA) | Plaid | 77% | 84% | There is an issue occurring during the Multi-Factor Authentication (MFA) step in Plaid Link after users enter credentials. |
| BMO Bank of Montreal | Plaid | 42% | 75% | |
| CIBC | MX | 42% | 18% |
Plaid has informed us of a known issue that prevents them from successfully connecting to CIBC. They are working with CIBC to improve this, but have no ETA at this time. Some users have had success connecting via MX.
|
| Canadian Tire Bank | Plaid | 73% | 85% | |
| Coast Capital Savings | MX | 67% | 52% | |
| Desjardins | Plaid | 73% | 85% | |
| EQ Bank | MX | 58% | 19% | |
| HSBC Online Banking (CA) | MX | 0% | 0% | |
| Interactive Brokers - CA | Plaid | 53% | 78% | Some customers may see inverted transactions. |
| National Bank of Canada | Plaid | 71% | 87% | Loans and other liability-type accounts are not supported. Lines of Credit accounts will not display transactions. Some customers are unable to connect or receive account updates. |
| President's Choice Financial | MX | 64% | 43% |
Account adds and updates may fail. |
| RBC Royal Bank | Finicity | 54% | 65% |
|
| Scotiabank | Plaid | 67% | 14% | There is an issue with our Scotiabank integration that is causing some transactions to be erroneously deleted. |
| Simplii Financial | MX | 42% | 22% | |
| TD Canada Trust | Plaid | 83% | 63% | |
| Tangerine - Personal | Plaid | 68% | 8% | |
| Vancity - Personal Banking | Plaid | 57% | 18% | An issue is occurring where Multi-Factor Authentication (MFA) will become invalidated shortly after the the account is connected, causing background data updates to fail, resulting in missing or stale data. |
| Wealthsimple (Canada) | MX | 70% | 41% | Some accounts are having trouble connecting, getting updates, or staying connected. |
| Wise (CA) | Plaid | 53% | 94% |
To see the current statuses of all institutions, log in to your Monarch account and search for the institution name in the "Add account" flow. You will see information about known issues and all available connection options in one place.
Recent updates
| Name | Default data provider | Date | Update |
|---|---|---|---|
| TD Bank | Finicity | Dec 16, 2024 |
[RESOLVED] Our data provider, Plaid, is actively investigating reports of missing and delayed transactions. They aim to have a fix this week. |
| RBC | Finicity | Nov 7, 2024 |
Our data provider, informed us of a known issue with RBC Royal Bank that is causing transactions to appear inverted. They are actively working with RBC on this, and they hope to have a fix in place soon. We don't have an ETA on this, but know that our data provider and RBC are working quickly to get this resolved.
In the meantime, you have the option to correct the currently inverted transactions by following the steps below:
We recommend staying connected with the current data provider, and waiting for this issue to be resolved. We have had reports from some customers that the connection with MX is working well, but can't guarantee that will continue. If you would like to consider switching to MX, you may establish a new connection before deleting the old one to check if it's better. If the new account is properly syncing, you may merge the old account into it to retain your historical data. |
| November 14, 2023 | Support for Canadian institutions added | ||
| National Bank of Canada | Plaid | March 22, 2024 | Loans and other liability-type accounts are not supported. Lines of Credit accounts will not display transactions |
| Questrade | MX | March 10, 2024 | Some accounts are having trouble connecting, getting updates, or staying connected. |
| Wealthsimple | MX | March 10, 2024 | Some accounts are having trouble connecting, getting updates, or staying connected. |