At Monarch, we take security very seriously and have implemented various protective measures to help keep your account secure. Below, you’ll find answers to common login-related questions and troubleshooting tips to resolve any issues you may encounter.
Table of Contents
-
-
- I can’t log in—what should I do?
- Why did I get a password breach warning?
- Why am I being asked to verify my email when I already have an account?
- Why did I get an email verification message instead of an email code?
- Why am I receiving a one-time passcode (OTP) email when logging in?
- Why am I not receiving my verification code email or other expected email?
- Why did I receive a verification code email If I don’t have a Monarch account?
-
I can’t log in—what should I do?
If you’re having trouble logging in:
-
-
- Using a VPN? Disable it and try again.
- Still having issues? Try resetting your password via the “Forgot Password” link.
- On mobile? Ensure your app is updated to the latest version.
- Try a different internet connection (Wi-Fi vs. mobile data).
-
If none of these solutions work, contact support by emailing support@monarchmoney.com, and we’ll be happy to assist.
Why did I get a password breach warning?
Monarch proactively checks whether passwords have been exposed in known data breaches (from other websites, not Monarch). If you receive this warning:
-
-
- Change your password immediately to a strong, unique one or use a password suggested by a password manager.
- Consider enabling Multi-Factor Authentication (MFA) for added security. Learn how in our Multi-Factor Authentication article.
- Consider signing in with Google or Apple login instead of using an email/password combination.
-
Why am I being asked to verify my email when I already have an account? Why did I get an email verification message instead of an email code?
This email may be sent when someone clicks the sign-up link instead of the sign-in link. To ensure you’re accessing your existing account:
-
-
- On web, go directly to the sign-in page.
- On mobile, be sure to tap the “Sign in” link in the upper-right corner instead of the links at the bottom of the screen.
-
Why am I receiving a one-time passcode (OTP) email when trying to log in?
To enhance account security, Monarch requires a one-time passcode when logging in from an unrecognized device or browser. Since device recognition isn’t always perfect, you may receive this code even when using a previously used device.
If you frequently receive these emails even when not on a new device, check if:
-
-
- You’re using incognito mode or private browsing.
- Your browser settings are clearing cookies upon exit.
- You’re using a VPN that changes your IP address.
-
To reduce these prompts, consider signing in with Google or Apple login instead of using an email/password combination.
Why am I not receiving my verification code email or other expected email?
If you’re expecting a verification code but haven’t received it:
-
-
- Check your spam/junk folder and search for "Monarch."
- Ensure you are using the latest version of the mobile app.
- If the issue persists, our engineering team can check if the email was successfully sent—reach out to our support team for further assistance by sending an email to support@monarchmoney.com.
-
Why did I receive a verification email If I don’t have a Monarch account?
If you received a verification email from Monarch but don’t have an account, someone may have attempted to use your email address within Monarch. For security, we send a verification code before confirming any changes. If you didn’t request this, you can safely ignore the email, and no further action is required.
| For any other login or security-related questions, please reach out to our support team by clicking “Help & Support” within the app or this link (if you’re logged in) or by emailing support@monarchmoney.com. |