Known Connection and Sync Issues

Monarch connects to thousands of financial institutions. We will always display the real time connection status of each financial institution on your Accounts page.

Please note that Capital One and Charles Schwab are synced differently than other accounts. Learn more here.

If you are experiencing infrequent syncs or having trouble adding an institution, please know that some Issues can resolve themselves within a day. If you see an error that is not listed here it may be helpful to come back the next day later and try again. You can also add a Manual Account to track your balance until the connection is repaired.

*UPDATED RECENTLY*

Due to the distributing of relief funds many accounts are experiencing temporary outages and elevated error rates. This is expected to be resolved soon.

Not Currently Supported

  • Apple Card (we are currently planning how to add support).
Experiencing Occasional Errors
  • Discover - Discover only allows transaction updates between 7pm-7am EST.
  • Fidelity - Regular updates are stopped. Please force refresh your account from 5 PM - 9 AM ET to get the latest balance information.
  • TD Bank - Currently only allows transaction updates daily between 11pm-6am EST. 
  • Vanguard - Regular updates are stopped during East Coast business hours. Please force refresh your account from 5 PM - 9 AM ET to get the latest information.
  • Venmo - Connectivity is down with this institution.

(Last updated April 16, 2021)

If your financial institution is not listed here and you are experiencing issues, please contact us through the app.

 
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