Guide to Connecting Your Accounts

While we're working to provide consistent and reliable bank data connections, there are times when you may experience a bank error. We want this to be a process that can be resolved by yourself with a few steps within Monarch.

Here we have compiled a list of current connection issues and what steps you can take to troubleshoot your connections. If after following these steps you are still unable to get a healthy connection, you will want to create a Manual Account. 

Table of Contents

• Add Account/Change Data Provider
• Institutions Settings Page
• Current Connection Issues
• Troubleshooting Recommendations
• Can't find your Bank?

Add Account/Change Data Provider

Changing your data provider allows you to decide which one to use, and allows you to try a new provider if your current connection isn't working!

To add your accounts using another data provider, follow these steps:

• Navigate to your Institutions page by visiting your Profile > Settings > Institutions
• Click "Add an account" and search for your financial institution's name.
• If an alternate data provider is available, you'll see a clickable icon to the right of the institution's name.
• Click on that icon to view Monarch's best choice for connection along with one or more backup data providers.
• Select the alternate data provider and proceed to add your accounts.

Institutions Settings page

You can navigate to your Institutions page by visiting your Profile > Settings > Institutions.

Get an overview and a more in-depth look at your connected accounts in our new Institutions page. Monarch uses data providers like Plaid, Finicity and MX to make connecting your bank account to our app easy.

You can do a lot for each individual account by clicking Edit. This includes renaming the account in Monarch, changing the type of account, hiding or unhiding the account or balance or transactions, closing the account, or deleting the account.

Update login settings

On this page, you can update your login settings. Find your institution and select the "..." and then select "Update login settings". This will walk you through updating your credentials and refresh your accounts that are connected. Use this to also pull in newly opened accounts or pull in accounts that have yet to sync. 

Current Connection Statuses

Please review this list of popular institutions and recent updates.

To see the current statuses of all institutions, login to your Monarch account and search for the institution name in the "Add account" flow. You will see information about known issues and all available connection options in one place.

No need to self-report an issue to us as we are tracking and working on solutions. 

Troubleshooting Recommendations

First, it is recommended that you navigate to your Institutions Setting page to force refresh your accounts. At the very top, you will be able to Refresh All. In each account, you can select the "..." to Update login settings. Try these steps first to ensure nothing has been left behind in syncing.

I can't connect.

• I'm being told my credentials are wrong.
  • It is recommended to wait 24 hours and try connecting to this institution again. If that doesn't work, please try adding the institution through another one of our data providers available.
• I received an error.

  • Please wait 24 hours and try connecting to this institution again. If that doesn't work, please try adding the institution through another one of our data providers available. 

• I have to reconnect the account frequently.
  • This is most likely an issue with the institution itself, or it could be a data provider issue. Some institutions require frequent authorizations to maintain connections. It can also be due to maintenance or issues with the institution, including their own choice to disconnect to discourage users from accessing account information with a third party.
• I am not receiving the security codes.
  • Disconnect and reconnect to this institution using a new data provider connection.
• I can't find my bank.
  • Verify you have the right institution. Sometimes financial companies will have different websites for different types of accounts (bank accounts vs investment accounts). Copy and paste the link in the Summary card for the institution to verify you have the right one and the username and password works when logging in directly to it. If that doesn't work, let us know that you can't find your bank by submitting a request when attempting to connect through our Add Account flow. In the meantime, you can create a manual account to track your account manually. You can upload a CSV of your transactions to Monarch to get historical transaction data. 
• My bank uses OAuth. 
  • Some institutions will have a settings or preference to disable access to all 3rd party apps like Monarch. If you have configured multi-factor authentication, the settings for enabling access to other apps is usually in the same part of the institution's website as that. We recommend granting access. 

My transactions are wrong.

• Transactions are missing.
  • It is recommended to wait 24 hours to see if transactions pull in. If they do not start populating, you can import a CSV of your transactions to keep your account up to date.
• Transaction values are wrong.
  • Disconnect and reconnect to this institution using a new data provider connection.
• I see duplicate transactions.
  • You can delete duplicate transactions from your account. If this is a persistent issue, disconnect and reconnect your account through your Institutions settings page.
• I have a new or replacement card for a connected account.
  • First, hide or delete the old account. Then, go to your Institutions setting page and go through the Add Account flow and log in to this institution again and select the accounts that are missing. If you add these and start to see duplicate accounts, you can delete the duplicates.
• The categorizations of my transactions are wrong.
  • You can recategorize transactions as many times as you want. You can also create a rule to continue applying a specific category to a specific merchant. 
• My import file didn't work as I expected.
  • Make sure your import file is formatted as outlined here to make sure it can pull in your data correctly. 

My accounts are wrong.

• My account balance is wrong.
  • If you have recently connected your account and see an incorrect balance, be sure that your balance matches up to all of your transactions that are not pending. If this still does not match up, disconnect your account and then reconnect your account again to see if this updates correctly.
• Transactions no longer sync to this account.
  • It is recommended to wait 24 hours to see if transactions pull in. If they do not start populating, you can import a CSV of your transactions to keep your account up to date. 
• I'm missing an account.
  • Go to your Institutions setting page and find your institution and select the "..." and go through the Update login settings flow and log in to this institution again and select the accounts that are missing. If you add these and start to see duplicate accounts, you can delete the duplicates.
• I see duplicate accounts.
  • You can always delete the duplicates. For Chase accounts, we are seeing an issue where multiple Chase credentials are clashing, causing one to be in an unhealthy state and causing persistent disconnects or duplicates. Learn more about how to merge your accounts together.
• This account type is wrong.
  • Sometimes when connecting new accounts, we get incorrect account-type information from banks. Please reach out to support with the account name, the current type, and the type it should be and it will be adjusted. 

If you are still having trouble connecting your bank account to Monarch, we recommend that you manually add transactions to a connected account or even create a separate Manual Account until your connection is restored.

Can't find your bank?

Not being able to connect to all of your banks can be disheartening. Let us know if you can't find your bank by submitting a request when attempting to connect through our Add Account flow.

Please note: We always try to inform data providers which banks our users need to get their entire financial picture! That being said, we cannot guarantee a requested bank will be added to the supported list by our data providers.

In the meantime, you can create a manual account to track your account. You can also upload a CSV of your transactions to Monarch to get historical transaction data.