Guide to Connecting Your Accounts

You get the most value out of Monarch when you can connect all of your financial institutions and accounts and see your information sync. Having this data helps you set a realistic budget and goals and plan for the future!

A financial institution that you connect could be your bank or credit card company, a loan, an investment, and more. Within a financial institution, you may have multiple financial accounts that you can choose to add in Monarch once the institution is connected. Financial accounts could be things like your checking and savings account at your bank or several different credit cards from the same institution, like American Express.

Our data providers

We use three main data providers to connect financial institutions in Monarch: Plaid, Finicity, and MX. We default to the provider that should have the best connection for you, but we also offer the ability to choose a different provider if needed.

Some types of institutions and accounts have a specific data provider (like Vinaudit) or direct connection (like Coinbase) that can be used instead of our 3 primary data providers.

Add your accounts

Update login settings

Sometimes, your financial institution may require you to update your login settings to verify your account.

On the Institution Settings page, you can update your login settings.

  • Find your institution, select "..." and then select "Update login settings."
  • This will walk you through updating your credentials and refreshing your connected accounts.
  • You can also use this to pull in newly opened accounts or accounts that have yet to sync.

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Troubleshooting Recommendations

If you have issues with an account connection, please review this list of popular institutions and recent United States and Canada connection status updates.

While we're working to provide consistent and reliable institution connections, there are times when you may experience an error, delayed data, or other connectivity issues. We want this to be a process you can resolve within a few steps within Monarch.

I can't connect

  • Adding an account fails
    • Try using a different browser or use the app instead of the web and vice-versa.
    • Make sure you’re selecting the correct financial institution. Try searching for it by typing in the website for that institution, like chase.com, to verify that it is correct.
  • I'm being told my credentials are wrong
    • Sign in to your bank in a different tab, then try again in Monarch.
    • Sometimes the financial institution has a temporary error, and waiting 24 hours can help.
  • I received an error
    • Please wait 24 hours and try connecting to this institution again. If that doesn't work, please try adding the institution through another one of our data providers available. Learn more here: Choose Your Data Provider.
  • I have to reconnect the account frequently
    • Some institutions require frequent authorizations to maintain connections. It can also be due to maintenance or issues with the institution, including their own choice to disconnect to discourage users from accessing account information with a third party.
  • I am not receiving the security codes
    • Disconnect and reconnect to this institution using a new data provider connection.
  • My bank uses multi-factor authentication (MFA). 
    • Some institutions will have a settings or preference to disable access to all 3rd party apps like Monarch. If you have configured multi-factor authentication, the settings for enabling access to other apps is usually in the same part of the institution's website as that. We recommend granting access. 

 

My transactions are wrong.

  • Transactions are missing.
    • It is recommended to wait 24 hours to see if transactions pull in. If they do not start populating, please try adding the institution through another one of our data providers available. Learn more here: Choose Your Data Provider. If none of the available connection options work to pull in the transactions, then you can import a CSV of your transactions to keep your account up to date.
  • Transaction values are wrong.
    • Disconnect and reconnect to this institution using a new data provider connection.
  • I see duplicate transactions.
  • I have a new or replacement card for a connected account.
    • First, hide or delete the old account. Then, go to your Institutions setting page and go through the Add Account flow and log in to this institution again and select the accounts that are missing. If you add these and start to see duplicate accounts, you can delete the duplicates.
  • The categorizations of my transactions are wrong.
    • You can recategorize transactions as many times as you want. You can also create a rule to continue applying a specific category to a specific merchant. 
  • My import file didn't work as I expected.

 

My accounts are wrong.

  • My account balance is wrong.
    • If you have recently connected your account and see an incorrect balance, be sure that your balance matches up to all of your transactions that are not pending.
  • Transactions no longer sync to this account.
    • It is recommended to wait 24 hours to see if transactions pull in. If they do not start populating, you can import a CSV of your transactions to keep your account up to date. 
  • I'm missing an account.
    • Go to your Institutions setting page and find your institution and select the "..." and go through the Update login settings flow and log in to this institution again and select the accounts that are missing. If you add these and start to see duplicate accounts, you can delete the duplicates.
  • I see duplicate accounts.
    • You can always delete the duplicates. For Chase accounts, we are seeing an issue where multiple Chase credentials are clashing, causing one to be in an unhealthy state and causing persistent disconnects or duplicates. Learn more about how to merge your accounts together.
  • This account type is wrong.
    • Sometimes when connecting new accounts, we get incorrect account-type information from banks. You can update the type and invert the balance if needed. Learn more here: Fixing Inverted Balances 

If you continue to have trouble connecting your account to Monarch (or keeping it connected in Monarch), you can also create a separate manual account.

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