Connection issues

This list is updated at least once a week:

  • Acorns -Some accounts are having trouble connecting or getting updates. 
  • Ally - Ally is sending transaction info with the name of the location for the charge in the place of the merchant name. May give the error message "Vendor systems are down". Please try again, we are working with Ally on a fix. Ally investments may report as cash accounts and need to be recategorized in Monarch as investment accounts. Transactions may show locations instead of merchant names. 
  • American Express - Some accounts are having trouble connecting or getting updates
  • due to decisions by AmEx.
  • American Express Personal Savings and Checking - Not supported due to decisions by AmEx.
  • Bank of America - New account connections may fail. Please wait and try again.
  • Barclaycard - The duplicate transactions issue should be fixed. Please reach out if you are still seeing issues!
  • Boeing Employees Credit Union - Some accounts are having trouble connecting or getting updates due to decisions by BECU.
  • Capital One - Capital One is currently limiting how often apps like Monarch can automatically refresh. We've asked Capital One to allow apps to connect more frequently but for now manual refreshes should work.
  • Capital One Credit Cards - Duplicate transactions may show up when the account is added, either during the initial connection or on updates. Capital One is working on a fix.
  • Cash App - CashApp will sign-out users every 2-3 days and force them to answer their MFA challenge once more to get re-connected. 
  • Charles Schwab - Some accounts are having trouble being added. Please wait 24 hours and try again.
  • CitiBank -May prevent users from connecting, some transaction updates may fail so try a manual refresh of the account. 
  • Citi Custom Cash Cards - May appear to be missing due to an existing issue that is being worked on.
  • Discover - Discover only allows updates between 8am - 8pm eastern time. Importing check transactions will often fail. A bug exists where Discover may delete the account connection leading to new transactions no longer coming in. We're currently working with them on a fix.
  • Fidelity - Fidelity blocks all connections weekdays 9am - 5pm (ET). You will have to connect your Fidelity account at night or weekends outside these hours. Once connected Monarch will refresh at night and weekends. The connection status will show red or "down" during the hours Fidelity blocks connections.
  • Fidelity MFA - does not allow apps like Monarch to connect to them when MFA is turned on, we've asked them to update their security settings to allow this but for now MFA with Fidelity will not connect to Monarch.
  • Fidelity Net Benefits - New account connections may fail with an 'invalid credentials' error.
  • Freedom Mortgage - This institution has been unresponsive to our data partner's attempts to repair their connection.
  • Fundrise - We are experiencing issues connecting with this institution.
  • Guideline - App-specific passwords may be required to avoid persistent re-verification with Guideline. Learn more here.

  • HealthEquity - Currently undergoing a development process, connection not available.
  • Interactive Brokers - In order to connect you may need to do the following:
    • Login to 'Account Management' at https://www.interactivebrokers.com/en/home.php
    • Open menu in top left, go to Settings > Account Settings
    • On the right side, under 'Reporting' configure 'Third-party Services' by enabling it
    • Enter your IB username and password below and begin a sync
    • Enter the 'TOKEN' and 'QUERY ID' as they appear after activation on IB as answers to the questions that are presented to you during the sync.
    • Read more here.
  • Marcus - Has implemented technologies that limit or prevent aggregation. Data providers are coordinating with them to resolve issues.
  • M1 Finance - Currently experiencing an MFA setting that can prevent connections. 
  • One - We are experiencing issues connecting to this institution. Try refreshing or contact us.
  • PayPal Cashback Mastercard - We are not receiving transactions for this card.
  • PenFed Credit Union- Has implemented technologies that limit or prevent aggregation. Data providers are coordinating with them to resolve issues.
  • PennyMac Loan Services - The account is not currently supported. 
  • PNC - Connection is available from 10pm to 4am EST. Adding new connections is down.
  • Principal Financial - Some users may have trouble adding new accounts.
  • Prudential Retirement - This institution has implemented changes that currently prevent us from aggregating accounts successfully. 
  • Robinhood - Some users may have trouble adding new accounts. Cryptocurrency holdings may cause incorrect balances.
  • Sam's Club - Our data partners are rebuilding the connection to this institution.
  • SoFi - Some accounts are not getting updates.
  • Synchrony Bank - Has implemented technologies that limit or prevent aggregation. 
  • Target REDCard - Our data provider is still finishing a new integration for Target, so during this “hardening” phase expect to see higher-than-normal error levels or issues such as missing transactions.
  • TD Ameritrade - May return an incorrect balance. MFA is not supported.
  • TD Bank - TD Bank currently only allows transaction updates daily between 11pm-6am EST. Try a force refresh during that time. As of April 20 2022, TD Bank will require re-authentication every 90 days for all users who have connected their TD accounts through any third-party aggregator. Essentially this means that every 90 days, TD will disconnect your account and we will need to reauthenticate to get it working again.
  • T. Rowe Price - Our data partner is currently rebuilding its connection to this institution. 
  • Truist - Has implemented technologies that limit or prevent aggregation. Data providers are coordinating with them to resolve issues.
  • USAA - Adding a new account may fail but you should try again. Transaction updates may be delayed. Credit card accounts may show debits as income.
  • Vanguard - Vanguard blocks all connections weekdays 9am - 5pm (ET). You will have to connect your Vanguard account at night or weekends outside these hours. Once connected Monarch will refresh at night and weekends. The connection status will show red or "down" during the hours Vanguard blocks connections.
  • Wealthfront - If using MFA you will need to create an app-specific password.
  • Wells Fargo - Sets a limit on nightly refreshes, preventing timely updates. A force refresh should work.

As a last resort if you are having connection issues you can always manually add transactions to a connected account or even create a separate Manual Account until the connection is repaired.

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