Missing Transactions

We sync your transactions every day. Sometimes multiple times a day. However, it is possible we're having trouble connecting to your specific financial institution, and in that case, we may not receive the latest transactions or account balance.

If we're having trouble connecting then you'll see a status message on your Accounts page. If you don't see a status message then please contact us and include the name of the relevant bank account and for a transaction that is missing the merchant, the date, and the dollar amount.

If multiple transactions are missing, provide the proceeding info for the most recent missing transaction and include a range of dates where transactions are missing.

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