When you spend money, how quickly it appears in Monarch can depend on a few variables:
- How quickly your bank processes the transaction and whether they send pending transactions
- How fast the 3rd party data provider receives that information
- How soon the 3rd party data provider sends that information to Monarch
Each financial institution is different, so transaction speed can vary. Monarch and data providers do not follow a set schedule for syncing new transactions. The last update time displayed on the connection status reflects the last time your financial institution sent us transactions. If it’s been more than 24 hours since the transaction cleared your bank but you still don’t see it in Monarch, you can try the steps below.
Troubleshooting steps
- Wait at least 24 hours for transactions to sync from the financial institution.
- If the transactions don’t show up within 24 hours, you can force a refresh to attempt a new sync.
- If the transactions still don't show up, check that the transactions are showing on your bank's website or mobile app first. If they are, please contact our Support Team so we can help you further troubleshoot. You must include:
- The name of the account with missing transaction(s).
-
Information for the transaction(s) including:
- Merchant
- Date or date range
- Dollar amount