Troubleshooting duplicate transactions

If you are seeing duplicate transactions, log in directly to your banking website and verify that the transaction is not duplicated there. If the transaction is listed there as "Pending," it may be a simple error with the bank or merchant. Check back after 7 business days, pending transactions will drop off by then.

Additionally, you should check to see if you have inadvertently added the account multiple times, which would cause duplicate transactions. Check your accounts list to make sure there are no duplicate accounts, and delete redundant accounts in the usual way.

If the duplicate transaction does not show up on your bank's website, is not pending, and is not the result of duplicate accounts, please contact us through the app. Please include the:

  • Name of the financial institution and account
  • Transaction information including the
      • Name
      • Date
      • Amount of the duplicate transaction
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