This can be fixed! First, we need to find out where the error is. Log in directly to your banking website and verify that the transaction is not duplicated there.
If the transaction is listed as "Pending," it may be a simple error with the bank or merchant. Check back after 7 business days, pending transactions will drop off by then.
Additionally, you should check to see if you have inadvertently added the account multiple times, which would cause duplicate transactions. Check your accounts list to make sure there are no duplicate accounts.
If the duplicate transaction does not show up on your bank's website, is not pending, and is not the result of duplicate accounts, please contact us through the app. Please include the:
- Name of the financial institution and account
- Transaction information including the
- Name
- Date
- Amount of the duplicate transaction