- Check to make sure it is not actually a duplicate charge from the same merchant. You can do this by logging in directly to your banking website and verifying that the transaction is not duplicated there.
- Check to make sure one of the duplicates is not pending. Pending transactions typically drop off after 7 business days.
- If the duplicate transaction does not show up on your bank's website, then please reach out to us. Please include:
Name of your financial institution
Date of the duplicate transactions
Name of duplicate transaction
Amount of duplicate transaction